Free Shipping On Orders >$70

Shipping and Delivery

Thank you for visiting and shopping at KCOSMETIX. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by an additional day. Please allow an extra day in transit for delivery. In the rare occurrence of a significant delay in the shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Type

Estimated Delivery Time

Shipping Cost

Standard Shipping

2-7 business days

$7.79

Free Shipping (spend >$70)

2-7 business days

FREE

Express Shipping

1-3 business days

$24.00

All orders will be shipped from Melbourne. Same city deliveries will be delivered within 1-2 business days or even the same day. However, for other cities and rural parts of Australia please allow 2-7 business days for your order to arrive.

Shipment confirmation & Order tracking

All shipping methods are tracked. You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

In the rare occurrence that your order was mishandled or lost by the shipping courier, please contact the shipment courier to file a claim using the tracking code provided. KCOSMETIX is not liable for any products damaged or lost during shipping.

Please save all packaging materials and damaged goods before filing a claim.

Post offices and PO boxes

A physical street address is required for all deliveries.

If a receiver is not home to sign for a parcel, the courier will attempt to redeliver the item for free. If the parcel cannot be delivered again, it may be left at one of the 1400 local collection points nationwide.

Collection points may include newsagents or service stations. Our couriers cannot deliver to Australia Post owned properties. 

This includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations. This is because Australia Post restricts delivery to these locations.

We strongly suggest that you enter an address where you'll most likely be during working hours such as your workplace.

International Shipping Policy

We are happy to announce that we now ship to our neighbours in New Zealand! The shipping prices will be calculated depending on the weight of the total order.

Shipping method

Estimated delivery time

Shipment cost

Standard Shipping

(No Tracking)

7 Business Days

$9.95 - $29.95

Standard Shipping

(Tracking)

5 Business Days

$16.95 - $34.95

Express Shipping

(Tracking)

3-4 Business Days

$26.95 - $36.00

Free Shipping (Spend>$120)

4-7 Business Days

FREE